Refund & Returns Policy

Refunds and Returns Policy for PureHandmadeHaven.com

Effective Date: November 17, 2024

At Pure Handmade Haven LLC, we value your satisfaction and aim to provide you with high-quality products. If you are not completely satisfied with your purchase, our Refunds and Returns Policy outlines the process and conditions for returning items and requesting refunds.

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The product must be unused, unopened, and in its original packaging.
  • The product must be returned within 30 days of the purchase date.
  • Proof of purchase, such as a receipt or order confirmation, must be provided.

2. Non-Returnable Items

The following items are not eligible for return:

  • Opened or used products due to hygiene reasons.
  • Sale or clearance items marked as “Final Sale.”

3. Return Process

To initiate a return:

  1. Contact Us: Email us at brandy@purehandmadehaven.com with your order number and a brief explanation of why you wish to return the product.
  2. Receive Authorization: We will review your request and provide a return authorization and instructions within 2-3 business days.
  3. Ship the Product: Send the item to:
    Pure Handmade Haven LLC
    219 J Street, Creighton, MO 64739Please ensure the package is securely sealed and include your order details inside.

4. Return Shipping Costs

  • Customers are responsible for covering return shipping costs unless the product is defective or incorrect due to an error on our part.
  • We recommend using a trackable shipping service to ensure the safe return of your item.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds will be processed within 7-10 business days.
  • The refund will be applied to your original payment method.

Note: Shipping fees are non-refundable unless the return is due to our error or a defective product.

6. Exchanges

We only replace items if they are defective, damaged, or sent in error. If you need an exchange, email us at brandy@purehandmadehaven.com within 30 days of purchase.

7. Damaged or Defective Items

If your product arrives damaged or defective:

We will provide a replacement or refund at no additional cost to you.

8. Contact Information for Support

If you have any questions about our Refunds and Returns Policy or need assistance, please contact us:

9. Policy Updates

We reserve the right to update or modify this Refunds and Returns Policy at any time. Changes will be posted on this page and are effective as of the “Effective Date” above.

Thank you for choosing Pure Handmade Haven LLC. We are here to help and ensure you have the best experience with our products.